“We are overwhelmed with how much Julie our Support Coordinator has persevered with, supported and empowered Maria to have an amazing life. Julie has believed in Maria, and in Maria’s rights as a young woman, and to that end has worked tirelessly to achieve fabulous outcomes for her. In the last year, Julie and Ability Connect have assisted Maria to move into a lovely home where Maria ‘is the boss’ and her care staff and family and friends visit as ‘guests’. Maria is now motivated to take charge of her life, with of course, assistance and encouragement from carers and family who Julie helps to lead. Julie’s hard work, exceptional knowledge of NDIS and life, her commitment to the client and her warm, friendly nature is an asset to Ability Connect.
I am taking a little time to say just how grateful I am in the support co-ordinator you have provided to look after the most essential needs of my son Vincent. Julie our Support Coordinator is so kind and most sensitive to our son’s needs. It was she who connected us with a most efficient care agency, whose gentle, caring, and expert workers tend to all of Vincent’s needs with a cheerful spirit. Julie suggested the installation of a ceiling hoist of which I knew nothing about, and it has proved to be the most useful and practical equipment provided it to us. Also, Julie pushed for that extra bit of funding to cover all of Vincent’s needs with NDIS plan managers; and for this we are most grateful. Julie is gentle, compassionate and most understanding with regards to challenges that arise and finds a speedy solution to problems. She was instrumental in getting our son out of the aged care facility and organising support for his most urgent needs in our home. Thank you for allocating Julie as Support Co-ordinator for Vincent. She does a wonderful job!
We first met Emma our Support Coordinator in 2018 as my son, and I were beginning to navigate the NDIS and appropriate care for him. Without the Support Coordination from Ability Connect the task would have been almost impossible. We received the highest level of support, care, and assistance at every part of the journey with no obstacle being too hard (and there were very many over the three years). Just two weeks ago my son moved to excellent accommodation with high level supports but also maintaining his independence in his own unit within the small, complex. Through the continual persistence of our Support Coordinator this has been achieved and we give thanks for her understanding, care, and kindness to us both.
Our daughter Jennifer (44) lives in a group home and needs 24/7 personal care, while our son Timothy (41) still lives at home with us. On most occasions our phone calls or emails will involve both Jennifer and Timothy and, it is never an issue. We have been using Ability Connect for a few years now and have had Belinda as our SC for over 12 months. During this time, we have had several issues with our service providers and Belinda has always been there to help us out. She has made my life a lot easier with dealing with service providers. Whenever we have had meetings that involve Belinda, I have been told by my other service providers, “you have a great SC there in Belinda don’t ever lose her, she is the best we have ever dealt with.” Nothing is too hard for her or too much trouble. She is very friendly, respectful, supportive, and willing to help us with whatever help we need no matter how complicated things are. Without her I really don’t think I would cope anymore; she truly is wonderful and definitely one of a kind in our books.
I have been a client of Ability Connect for over 2 years now and have found they have always had a sincere interest in helping me and others to get the most out of the services that they provide. They continually surprise me in that they are always improving their services, keeping their services fresh and interesting. Without Ability Connect, I know I would not be able to have the life that I have now. So, thank you to Emanuel and all the staff from Ability Connect for the outstanding service that you have provided to me.
I have been using Ability Connect to help manage my NDIS funding. They have been amazing with helping me source providers to help with my day-to-day needs. Emanuel and his team have been wonderful to work with and they always return calls within 24 hours. I feel extremely comfortable recommending Ability Connect to anyone who may need their expertise.
I just want to say a big THANK YOU to Elena for helping us with our comprehensive NDIS Review for our son. It is impressive how assertive, thorough, efficient, and organised you are on the day. Thanks for your time & your efforts towards the strategical background work behind the scenes, leading up to the Review day to prepare us and help with our overall case.
Elena has helped me understand how to reach my goals. She listens to me and always responds. Ever since she has been helping me I feel confident when making decisions about my services. There has been so much change I know I could not have done this without her.
You have changed our lives, your support, professionalism, and care has meant so much to me and my family. You have renewed my faith in service providers. Thank you Elena for everything!!
Thank you, Elena, for everything that you do for me and for just being there.
As the carer of a client, I would like to thank the Ability Connect Team for being so supportive of me and my daughter. It is therapeutic to talk to Emma our support coordinator and she always does her best to resolve my issues. Best support coordination I have ever come across. Thanks once more for all your support.